Every Client will be asked to read and sign The Gilded Paw’s Policy Agreement prior to any grooming services being performed. 

 Client hereby entrusts pet(s) to The Gilded Paw LLC (noted as The Gilded Paw hereafter) for the purpose of grooming services. 

 Payment is due at the time of service. The Gilded Paw accepts cash or card. No further service will be provided until the fee is paid. 

 We highly recommend grooming your dogs on a regular schedule. Our appointments are offered every 2, 4, 6 or 8 weeks. Pre-booking your appointments is the only way to ensure we can groom your dog, otherwise we cannot guarantee availability. 

On rare occasions, The Gilded Paw may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.

If Client cannot keep their appointment, please contact us AT LEAST 48 hours in advance. Failure to call text 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $50, which must be paid within 7 business days. All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for part or all of that pets grooming charge. There will be a $50 trip fee for missed scheduled appointments, which must be paid within 7 business days. Ultimately it is the Client’s responsibility to keep track of their scheduled appointments, however The Gilded Paw will give a courtesy text ahead of time to confirm and remind you.

 An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span.  As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment.  If The Gilded Paw feels they will be more than 15 minutes early or late, The Gilded Paw may call ahead. 

 Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If the client's pet does not remain still, accidents can happen such as cuts, nicks, etc. from clippers or scissors. However, it is at The Gilded Paw’s discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (ADDITIONAL FEE for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold The Gilded Paw responsible in the event of adverse effects of mat removal. 

 Your pet’s safety is first at The Gilded Paw. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to The Gilded Paw upon request as well as current Veterinarian information. 

 Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. The Gilded Paw will not accept any aggressive dog. If false representations about the pet’s behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, The Gilded Paw has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, THE GILDED PAW WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT. 

 Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. The Gilded Paw will not be responsible for accidents or injury to an elderly or health-compromised pet during their grooming. 

 Flea and tick infestation cannot be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, The Gilded Paw will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If The Gilded Paw finds an infestation of fleas or ticks on a pet, an additional $75 de-bug cleaning fee will be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that The Gilded Paw will not be held responsible for.  Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred (100%) effective. 

 Occasionally, grooming can expose a hidden medical problem or aggravate a current one.  This can occur during or after grooming and may require immediate medical attention.  In the best interest of your pet, Client designates The Gilded Paw, as agent and understands that if The Gilded Paw is unable to contact Client first, then The Gilded Paw, in its sole discretion, may engage the services of a veterinarian at Client’s expense. 

Client consents that The Gilded Paw may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at The Gilded Paw’s discretion.

Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.